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Your direct line to your own personal Lovisa stylist - from the comfort of your own home

How it works

1.

Click on the chat icon at the bottom corner of your screen to instantly connect with a stylist. 

2.

Chat live, video call or send a photo of something you’re looking for.

3.

Receive personalised advice, as well as proceed to checkout with ease.

Let's Connect

We are super excited to be able to offer a virtual styling experience with our fashion-savvy, helpful team.

Our Lovisa stylists will give you personalised advice so you can receive the Lovisa in-store experience, online.

Let's Connect Let's Connect

Ready to start your styling session?

Lovisa live stylist is
available from Mon-Fri 9-5pm

Feel free to leave a message outside of these hours and we’ll get back to you
as soon as we can.

Ready to start your  styling session? Ready to start your  styling session?

Let's get styling

To say hello, click the chat bubble at the bottom of the page.

Frequently Asked Questions

  • Lovisa Live Stylist 会将您与现场造型师联系起来,帮助您解决任何有关 Lovisa 产品和造型的问题或提供您需要的建议。如果您对造型技巧、尺寸、颜色选择不确定 - 我们的造型师会帮助您找到完美的配饰。

  • 不,只需单击聊天图标即可开始。

  • 是的,与现场造型师进行个性化造型服务是免费的。

  • 不,我们的 Lovisa 造型师很乐意与您交谈并帮助您找到完美的配饰。无需承诺购买。

  • Lovisa 现场造型师的工作时间为周一至周五上午 9 点至下午 5 点。如果我们的现场造型师都忙于帮助其他人而无法提供服务,只需请求聊天,当下一位造型师有空聊天时,您将通过短信或电子邮件收到通知。

  • Lovisa Live Stylist 聊天图标位于屏幕右下角。它可能不会出现在每个页面上,但始终会出现在主页和每个产品页面上。

  • 如需客户服务支持,您可以点击页面底部的支持图标进行实时聊天。如果我们的客户服务顾问正在帮助其他人,无法进行实时聊天,只需留言,他们会尽快回复。

  • 如果您在 Lovisa Live Styling 活动中找到了完美的配饰,您可以在线购买并送货上门、点击取货或前往商店购买。

    访问我们的常见问题解答

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物流政策

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  • Standard Delivery (3-6 business days): FREE for orders over €40,00 or €5,00 for orders under €40,00.

  • Express Delivery (1-2 business days): €11,00 for all orders.

  • Pick Up In Store* (5-10 business days): FREE for all orders.



    *Please note: Pick-up in-store is currently only available in Austria, Belgium, France, Germany, Hungary, Italy, Ireland, Luxembourg, Netherlands, Poland & Spain. Orders are dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via email when your order is ready for collection.

     

 

  • Standard Delivery (4-7 business days): FREE for orders over CHF65,00 or CHF15,00 for orders under CHF65,00.

 

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